# Gradient Labs

Agentic AI · City of London · Series A

Gradient Labs builds autonomous AI customer-support agents designed for regulated industries, particularly financial services, where accuracy and compliance matter. Its agent, Otto, learns a company's specific products and processes to resolve complex customer inquiries end-to-end, reportedly handling up to around 90% of queries at high quality-assurance pass rates. Founded in 2023 by Dimitri Masin, Neal Lathia and Danai Antoniou, all early employees of UK challenger bank Monzo, the London-based company deploys across institutions including Wise, Monzo, Zego, Stash, Current and Rho. After a £2.8M seed led by LocalGlobe and an initial Series A round, it raised a $26M Series A led by Octopus Ventures and CommerzVentures with participation from Redpoint Ventures and Exceptional Capital.

- Website: https://gradient-labs.ai
- Careers: https://gradient-labs.ai/careers
- Sector: [AI Agents](https://aistartupslist.co.uk/sector/ai-agents.md)

## Facts

- Funding stage: Series A
- Total raised: $26M
- Founded: 2023
- Headquarters: London, United Kingdom
- Team size: 11-50

## Notable investors

Redpoint Ventures, Octopus Ventures, CommerzVentures, LocalGlobe, Exceptional Capital

## Open UK & remote roles

- [Partnerships Lead](https://aistartupslist.co.uk/company/gradient-labs/partnerships-lead-1sy9x2.md) · New York Office / London Office (posted 2026-07-31)
- [Senior AI Engineer](https://aistartupslist.co.uk/company/gradient-labs/senior-ai-engineer-1f37po.md) · London Office (posted 2026-09-01)
- [Product Manager](https://aistartupslist.co.uk/company/gradient-labs/product-manager-c94z23.md) · London Office (posted 2026-09-01)
- [Staff Backend Engineer](https://aistartupslist.co.uk/company/gradient-labs/staff-backend-engineer-1lten1.md) · London Office (posted 2026-09-01)